سياسة الاسترداد
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yousef@solprimekw.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yousef@solprimekw.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yousef@solprimekw.co.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yousef@solprimekw.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yousef@solprimekw.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yousef@solprimekw.co.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yousef@solprimekw.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yousef@solprimekw.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yousef@solprimekw.co.
سياسات الشحن
- متجر جنقل بوي يقوم بالشحن حالياً إلى جميع مناطق الكويت فقط.
- يتم تسليم طلبك في خلال مدة تتراوح بين (1 –2) أيام عمل
- يتم توصيل الشحنة عن طريق شركة الشحن/ مندوب توصيل ويتم استلامها من قبل العميل حسب سياسة وإجراءات شركة الشحن المختارة.
- أي خطأ أو نقص بمعلومات الطلبيات مثل رقم الجوال، أو عنوان الشحن قد يؤدي إلى تأخر الطلبية.
- لن نتمكن من شحن المنتجات إلى عناوين غير كاملة، أو مختلفة عن المسجلة في طلب الشراء.
- اذا تعذر التواصل مع العميل بسببه من أو في حالة رفض التسلم لأي سبب بخلاف وجود خطأ في الطلبية التي تم إرسالها، يتم تحصيل قيمة الشحن فقط أو خصمها من المبلغ المسبق دفعه علي المتجر الالكتروني.
سياسات الاسترجاع
- يسمح بطلب ارجاع البضاعة المستلمة خلال 14 يوم فقط من تاريخ استلامها
- يجب إرسال رقم الفاتورة وطلب الارجاع على ايميل الشركة info@solprimekw.co
- يجب أن تكون البضاعة المرتجعة في الحالة التي تم الاستلام عليها
- يتحمل العميل تكلفة الشحن فى حالة الإرجاع ما لم يكن الخطأ بسبب إدارة المتجر الالكتروني
- يتم استلام الطلب وتتم مراجعته والتواصل مع العميل لمعرفة أسباب الإرجاع، ثم الرد على العميل بقبول الطلب أو رفضه إذا لم يكن الطلب موافقا للشروط وذلك خلال 3 أيام عمل
- قرار رفض طلب الإرجاع نهائي ولا رجعه فيه ولا يلزم الشركة بأي التزامات من أي نوع كانت
- في حالة الدفع الإلكتروني عن طريق بطاقات الدفع الالكترونية، يكون رد المبلغ إلى نفس البطاقة المستخدمة بعد أن يتم استلام المنتج.
- في حال رغبة العميل في الغاء طلب الشراء وكانت طريقة الدفع عن طريق احدي بطاقات الدفع الالكترونية، يتحمل العميل رسوم رد مبلغ الشراء حسب نوع البطاقة المستخدمة في عملية الدفع